FAQs

šŸ“¦ Order Processing & Shipping Information

At Lenyxia, weā€™re committed to making your shopping experience as smooth and transparent as possible. Please review the following information regarding order timelines and support.

šŸ•’ Order Processing Time

All orders are processed within 3ā€“5 business days to allow for careful packaging and preparation. Youā€™ll receive a confirmation email once your order has been shipped.

šŸšš Estimated Shipping Times

  • United States Orders
    Shipped via USPS or FedEx with average delivery in 15ā€“20 business days.

  • International Orders
    Estimated delivery is 15ā€“30 business days, depending on your region and the fulfillment center handling your order.

ā³ Shipping Delays

While we strive for timely delivery, unforeseen delays may occur due to:

  • Natural disasters
  • Holidays
  • Customs processing
  • Weather events or global disruptions

We appreciate your patience and understanding during such circumstances.

šŸ“¦ Tracking Your Order

All shipments include tracking information.
Once your order ships, you'll receive a tracking number via email.
For real-time updates, visit our Track Your Order page.

āŒ Order Cancellations

Orders can be cancelled within 24 hours of placement without penalty.
To cancel, email us at lenyxia@gmail.com with the subject: ā€œCANCEL MY ORDER.ā€

šŸ  Incorrect Shipping Address

Mistyped your shipping address?
Let us know within 24 hours and weā€™ll correct it before shipping.
Once shipped, we cannot modify the address.

šŸšš Delivery Attempts

Carriers will typically make two delivery attempts before the package is returned to us. Please monitor your tracking updates to ensure successful delivery.

šŸ“ø Damaged or Defective Items

If your product arrives damaged, weā€™re here to make it right.
Send us a message with:

  • Your order number

  • A photo of the damaged item

Weā€™ll send you a replacement at no extra cost.

šŸ’¬ Need More Help?

If you have any other questions, feel free to reach out at lenyxia@gmail.com.
Our team usually replies within 24 hours.

Thank you for choosing Lenyxia ā€” your satisfaction means the world to us.
Weā€™re honored to be part of your journey.